Frequently Asked Questions
There is a Netflix & Hulu app that can be downloaded from the Play Store and used to view your accounts.
You can still continue to use pay for services such as Netflix or Hulu. However you will soon find that these services are not needed as you can watch everything that they offer and everything that they do not for free.
The remote controller that comes with your ISM V3 or ISM V8 Pro is designed to perform the basic features, but it is not ideal for navigating the Android operating system or fully utilizing Kodi Media Center. We recommend using a Wired or Wireless keyboard/mouse.
We sell various remote accessories that can be used with both ISM V3 and ISM V8 Pro. Please visit our Accessories Page on our website.
The main model that we recommend using is the i8 Mouse Pad. We suggest that you decide what type of USB device or controller that you would prefer using and purchase it. We do not offer support for outside USB devices, but 99% of all USB devices and controllers will work with the ISM v3 and ISM V8 Pro.
We offer both technical support and customer support via email.
Email Address – support@istreammedia.tv
We also provide instructional videos on our YouTube Channel. We provide a list of links to your email upon receiving your order.
Please include Order number in the email message.
The ISM v3 and the ISM v8 Pro can run one TV at a time. However due to its small size and ease of hooking it up it can be moved from TV to TV very easily.
Tip – If you connect an extra HDMI cord to your second TV you will only need to transfer the media center and the power cable to your second TV. This will save you the trouble of moving the HDMI cable each time you want to switch TV’s.
As your ISM media center relies on your internet connection to stream video content, it is very important that you have a reliable and fast internet connection.
Here is how to check and see how much internet is getting to your ISM media center.
Install Speedtest app from Google Playstore in Android . Go to All Apps on the main screen of your media center, Scroll down until you see the Speedtest app. Click on the speedtest app. Click begin test. Let the test run and see what speeds you are getting.
For optimal streaming you should have over 10,000 Kbps or 10 Mbps Download. Upload speed is not as important as Download speed.
If you are getting less then the recommended speed posted above here are some options.
Move your Wifi router closer to the ISM media center.
You can connect the ethernet to have the fastest and steady connections.
Reset your Internet Modem by unplugging it for 30 seconds and then plugging it back in.
Contact your internet provider if you are not getting close to the amount of internet speed that you are paying for.
Kodi runs scripts and performs updates while it is open. That is why it is very important to let Kodi close on its own. Clicking home or turning off your ISM media center while Kodi is running can cause Kodi to have errors and stop working. It is very important that you follow the procedure below when exiting Kodi.
1. Exit out of any video or addon that you are using.
2. On the home screen of Kodi slide through the menu items until you get to Quit. Click the OK button on your remote.
4. Wait until Kodi completely closes (This may take 1-45 seconds depending on if Kodi is performing any updates in the backround.)
5. Once Kodi has fully closed you will end up back on the home screen of your ISM media center.